At hd77, your privacy is not an afterthought — it is a core commitment. This Privacy Policy explains in plain, straightforward language exactly what personal data we collect from our members across Pakistan, why we collect it, how it is used, who we share it with, and what rights you hold over your own information. We encourage you to read this document carefully before using any hd77 service.
The six pillars below summarise how hd77 approaches member data privacy. Each point links to the corresponding full section in this policy. Where a summary and the full policy text differ, the full policy text shall govern.
hd77 only collects the personal data that is strictly necessary to provide our services, verify your identity, process payments, and comply with international gaming licensing obligations. We do not collect data for the sake of it.
All data transmitted between your device and hd77's servers is protected by 256-bit SSL/TLS encryption — the same standard used by Pakistan's major banks including HBL, UBL, and Meezan. Your information is never transmitted in plain text.
hd77 members have the right to access, correct, or request deletion of their personal data at any time. We honour these requests promptly and without unnecessary bureaucracy. Simply contact our 24/7 support team to exercise your rights.
hd77 does not sell, rent, or trade your personal information to unaffiliated third parties for their own marketing purposes. Your data stays within the hd77 ecosystem and is only shared where legally required or operationally essential.
hd77 uses cookies and similar tracking technologies solely to improve your experience, remember your preferences, and analyse platform usage. We explain every cookie category we use and you retain control over non-essential cookies.
hd77 will only send you promotional emails, SMS notifications, or in-app messages if you have explicitly opted in. You can withdraw your marketing consent at any time through your hd77 account settings or by contacting our support team.
Scope of This Policy: This Privacy Policy applies to all personal data collected and processed by hd77 ("the Platform", "we", "us", "our") in connection with your use of the hd77.im website and all associated services. By creating an account or using any hd77 service, you acknowledge that you have read and understood this Privacy Policy in its entirety.
hd77 is Pakistan's premier online casino and sports betting platform, serving members across Karachi, Lahore, Islamabad, Faisalabad, and every major city in between. As an internationally operated gaming platform, hd77 processes personal data in a manner consistent with international privacy best practices, including principles aligned with the General Data Protection Regulation (GDPR) and applicable data protection standards.
We take our privacy obligations seriously. This policy exists not as a legal formality but as a genuine commitment to being transparent about our data practices. We have written this policy in plain language so that any hd77 member — whether you are a seasoned online casino player or entirely new to the experience — can understand exactly what happens to your personal information when you use our platform.
This Privacy Policy must be read alongside hd77's Terms and Conditions and Responsible Gaming Policy, both of which are available on this website. Where this policy and the Terms and Conditions conflict on a privacy matter, this Privacy Policy shall govern.
hd77 collects the following categories of personal data from members and prospective members. We only collect data that is necessary for a defined and legitimate purpose.
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, passport number, photograph | Account registration, KYC verification, age verification (21+) |
| Contact Data | Email address, mobile number, residential address | Account communication, support, transactional notifications |
| Financial Data | JazzCash/EasyPaisa account references, bank account details, transaction history in PKR | Payment processing, fraud prevention, regulatory compliance |
| Gameplay Data | Game history, betting records, session durations, win/loss records | Service delivery, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser type, operating system, login timestamps | Security, fraud prevention, service optimisation |
| Usage Data | Pages visited, features accessed, click-path data, referral source | Platform analytics, UX improvement, marketing attribution |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Quality assurance, dispute resolution, training |
| Marketing Preferences | Opt-in/opt-out status, preferred communication channel, bonus preferences | Promotional communications (only where consent is given) |
Sensitive Data: hd77 does not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, health data, or biometric data beyond what is strictly necessary for identity document verification. If you voluntarily disclose sensitive information in a support interaction, it will be handled with the highest level of care and will not be retained beyond the resolution of your query.
hd77 collects your personal data through several channels, all of which are disclosed here for full transparency:
hd77 uses your personal data only for the specific, documented purposes listed below. We do not use personal data for automated decision-making that produces legal or similarly significant effects on members, other than standard fraud screening tools which are subject to human review when triggered.
In jurisdictions where a formal legal basis for data processing is required, hd77 processes your personal data on one or more of the following bases:
hd77 does not sell your personal data to any third party. We share your data only in the limited circumstances described below, and always with appropriate contractual or legal protections in place:
No Third-Party Marketing: hd77 will never share your personal data with unaffiliated companies for their own direct marketing purposes. Any marketing communications you receive will come directly from hd77 and only if you have opted in to receive them.
hd77 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, and to comply with our legal, regulatory, and contractual obligations. The following retention periods apply as general guidance:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account and identity data | 5 years after account closure | AML regulations and gaming licence obligations |
| Financial transaction records | 7 years after transaction date | Tax reporting and financial crime prevention requirements |
| Gameplay and betting records | 5 years after account closure | Regulatory compliance and dispute resolution |
| Support communications | 3 years after resolution | Quality assurance and legal defence |
| Marketing consent records | Duration of consent + 3 years | Demonstrating lawful marketing basis |
| Technical / log data | 12 months | Security monitoring and fraud detection |
| Cookie and analytics data | Up to 24 months | Platform analytics and performance improvement |
Where you request deletion of your personal data and we are not subject to any overriding legal retention obligation, hd77 will action your deletion request within 30 days of receipt. Please note that self-exclusion records are retained for the duration of the exclusion period plus an additional period to ensure the exclusion remains effective upon any future re-registration attempt.
hd77 implements a comprehensive, multi-layered security framework to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security measures include but are not limited to the following:
Data Breach Notification: In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, hd77 will notify affected members as promptly as possible and will report the breach to the relevant supervisory authority within the timeframes required by applicable law. We will provide clear information about what data was affected, the likely consequences, and the steps hd77 has taken to address the breach.
hd77.im uses cookies and similar browser technologies to deliver core platform functionality, remember your preferences, and gather anonymised analytics about how our website is used. The table below categorises all cookies used on hd77.im:
| Cookie Type | Purpose | Consent Required? |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens, CSRF protection. Without these, core hd77 functionality cannot work. | No — always active |
| Functional | Remembering your language preference, display settings, and previously selected game categories to improve your return visit experience. | No — always active |
| Analytics | Anonymised usage data including page views, session duration, and navigation paths to help hd77 improve platform performance and user experience. | Yes — opt-in |
| Marketing / Targeting | Tracking your referral source and on-site behaviour to attribute marketing spend and deliver relevant promotional offers where you have consented. | Yes — opt-in |
You can manage your cookie preferences at any time through your browser settings. Note that disabling strictly necessary or functional cookies may impair the performance of the hd77 platform. hd77 does not use third-party advertising cookies or cross-site tracking cookies that follow you across unrelated websites.
hd77 respects and upholds your rights over your personal data. Depending on your jurisdiction and the applicable data protection framework, you may hold some or all of the following rights:
To exercise any of the above rights, please contact hd77's support team via live chat or email at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 5 business days and aim to resolve it within 30 days. Complex requests may take up to 90 days, in which case we will notify you of the extended timeframe.
hd77 operates a strict 21+ age policy across all services without exception. hd77 does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the member registration and KYC process — all members are required to provide documentary proof of age before any withdrawal is processed.
Acceptable age verification documents include a valid Pakistani CNIC (Computerised National Identity Card), a passport, or a government-issued driver's licence. Accounts where age cannot be verified will be suspended pending the receipt and approval of acceptable documentation.
Under-Age Discovery: If hd77 discovers or has reason to believe that a member is under the age of 21, the account will be immediately suspended, all balances will be frozen, and any deposits made will be returned to the verified payment method after investigation. All personal data collected in connection with an underage account will be deleted once the investigation and refund process is complete, subject to any overriding legal obligation to retain records of the incident.
hd77 operates under international gaming licensing standards and may process or store your personal data on servers located outside of Pakistan. Where your personal data is transferred internationally, hd77 takes appropriate safeguards to ensure that your data receives an equivalent level of protection to that which it would receive in Pakistan.
Safeguards for international data transfers include contractual protections in our data processing agreements with all third-party processors, ensuring they are bound by obligations equivalent to those hd77 itself operates under. hd77 does not transfer personal data to countries or organisations that lack adequate data protection safeguards without implementing appropriate compensating controls.
The hd77 platform integrates with a number of third-party service providers to deliver a complete gaming experience. These providers operate their own privacy policies and data handling practices. hd77 is not responsible for the privacy practices of third-party providers, though we do require all partners to maintain data protection standards consistent with our own obligations through contractual data processing agreements.
Third-party service categories integrated with hd77 include: game content providers and studios, payment gateway operators (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast), identity verification and KYC services, fraud detection and anti-money laundering screening tools, customer support platform providers, and anonymised platform analytics services.
Note on External Links: hd77.im does not contain links to external third-party websites. If you navigate away from hd77.im independently, any data you provide to those external sites is governed by their own privacy policies, not this one. hd77 has no control over and accepts no responsibility for the content or privacy practices of any external website.
hd77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, regulatory requirements, or platform features. When we make material changes to this policy, we will notify active members via email and/or a prominent notice on hd77.im at least 14 days before the changes take effect.
The "Last Updated" date at the top of this page and in the table of contents sidebar will always reflect when this policy was most recently revised. We encourage all hd77 members to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of hd77's services after a policy update takes effect constitutes your acknowledgement of the updated terms.
Where a change to this Privacy Policy requires your renewed consent — for example, if we wish to use your data for a new purpose that was not covered by your original consent — we will seek your explicit consent before processing your data under the new terms.
If you have any questions, concerns, or requests relating to this Privacy Policy or hd77's data handling practices, please contact our support team. We are available 24/7 and aim to respond to all privacy-related enquiries within 5 business days.
You can reach hd77's data support team through the following channels:
If you are not satisfied with hd77's response to your privacy concern, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction or to the supervisory authority under whose oversight hd77's international gaming licence operates. hd77 will cooperate fully with any such regulatory investigation.
Responsible Gaming Resources: If your privacy concern is related to responsible gaming — such as a request for self-exclusion or deposit limit data — please visit hd77's Responsible Gaming page for dedicated tools and resources, or contact our 24/7 support team directly for immediate assistance. Your wellbeing is always our first priority.
Now that you have read and understood hd77's Privacy Policy, you can enjoy our full range of cricket betting, live casino, slots, and more — knowing your personal data is in safe hands. Instant PKR deposits via JazzCash and EasyPaisa. 21+ only. Play responsibly.